Industrial Performance Measurement Systems Coherence: A Comparative Analysis of Current Methodologies, Validation and Introduction to Key Activity Indicators

This paper discusses and integrates the concept of complexity in industrial performance measurement management systems (PMM) theory, providing a comprehensive overview different methodologies used within decision research area. It also importance introducing Key Activity Indicators (KAI) PMM, specifically related to Operations Supply Chain areas. Moreover, it provides validation methodology through case study concerning production environment multinational pharmaceutical company. The main objective is design appropriate PMM with aim increasing efficiency effectiveness manufacturing service organizations. An analysis central methods conducted, classifying them into macro-categories conducting comparative study. Based on proposed methods, organisations will be able choose best one based their needs effective systems. work allows evaluate, assess, can easily integrated an Industry 4.0 context, benefit from digitalization obtain continuous feedback PMM.